Improve Stakeholder Communications in the Delivery Area
This page is deigned to assist you develop your organization to improve stakeholder communications in the Delivery Area.
There are several key stakeholders in the Assessment Delivery Area and there are three dimensions for communications that are useful to consider:
- Timeliness - do stakeholders get the information when they need it
- Quality - is it accurate
- Quantity - too much or too little
The following matrix might help you improve your stakeholder communications:
Timeliness | Quality | Quality | |||||||
Score organization's communications to stakeholders | Prior | During | After | Prior | During | After | Prior | During | After |
Program Owner(s) | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% |
Test Center Managers | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% |
Invigulators/ Proctors | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% |
Candidates, Respondents and/or Participants | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% |
Psychometricians | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% |
Your additional stakeholders | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% | 0 - 100% |