Assessment Maturity Model A descriptive model that provides a way for organizations' executives and managers to monitor, chart and improve their use of assessments.

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Improve Stakeholder Communications in the Delivery Area

This page is deigned to assist you develop your organization to improve stakeholder communications in the Delivery Area.

There are several key stakeholders in the Assessment Delivery Area and there are three dimensions for communications that are useful to consider:

• Timeliness - do stakeholders get the information when they need it
• Quality - is it accurate
• Quantity - too much or too little

The following matrix might help you improve your stakeholder communications:

	Timeliness			Quality			Quality
Score organization's communications to  stakeholders	Prior	During	After	Prior	During	After	Prior	During	After
Program Owner(s)	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%
Test Center Managers	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%
Invigulators/ Proctors	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%
Candidates, Respondents and/or Participants	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%
Psychometricians	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%
Your additional stakeholders	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%	0 - 100%

This website is maintained by Eric Shepherd and this content is licensed under a
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