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Assessment Maturity Model

A descriptive model that provides a way for organizations' executives and managers to monitor, chart and improve their use of assessments.

Improve Stakeholder Communications in the Delivery Area

This page is deigned to assist you develop your organization to improve stakeholder communications in the Delivery Area.

There are several key stakeholders in the Assessment Delivery Area and there are three dimensions for communications that are useful to consider:

The following matrix might help you improve your stakeholder communications:

  Timeliness Quality Quality
Score organization's communications to  stakeholders Prior During After Prior During After Prior During After
Program Owner(s) 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100%
Test Center Managers 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100%
Invigulators/ Proctors 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100%
Candidates, Respondents and/or Participants 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100%
Psychometricians 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100%
Your additional stakeholders 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100% 0 - 100%