Assessment Maturity Model

A descriptive model that provides a way for organizations' executives and managers to monitor, chart and improve their use of assessments.


AreasAs organizations matures their use of assessments they will focus on one or more of the three Areas to move from a lower to a higher level of maturity. This section explores each of these Areas in more depth, with the aim of helping organizations identify and respond to the challenges of successfully deploying assessments (either internally or externally) consistently, predictably, cost effectively, efficiently, and reliably.

Within the three Areas there are some key issues to be concerned with:

Development (of Assessments)

Delivery (Management)

Presenting Results (Reporting)

More on Development

Create and maintain assessments to be:

Secure, valid, reliable, and defensible are the attributes to help stakeholders to trust the results. Focus on these attributes promote the creation of defensible assessments resulting in sound decisions.

Efficiency is an important aspect of Assessment development to ensure continued engagement of Subject Matter Experts and other Stakeholders.

Effective development of assessments is required to allow an organization to reliably analyze the expected benefits of proposed projects and end up with the results they need by the time they need them.

More On Delivery

Deliver the right stimulus with the right levels of security to harvest data appropriately and effectively. This part involves numerous people (mostly candidates, respondents, participants, etc); good communications to set expectations and predictable processes to enhance satisfaction are key to success.

More on Presenting Results

Presenting Results to the right person, in the right context, with the right presentation and at the right time in a fast-paced world is essential. Excellent information delivered too late has little or no value. It is simply too late! And information that is not analyzed accurately or delivered appropriately is likewise wasted. Analyzing data appropriately and delivering it using the right presentation, using the right analysis, to the right person at the right time is achieved by: